Stop 03 on route 237
Water that comes when it should, drains that work, streets that stay clean, and lights that get fixed when they fail. Nothing here is extravagant.
On the ground
Section 9 carries a good deal of Thika’s history. Families here have been in the same houses for decades, and what they ask for is not extravagant: reliable water, working drainage, clean streets, and enough security to move about after dark.
Water is the recurring complaint. Supply is intermittent and, worse, unpredictable. A household that cannot plan around the schedule ends up paying twice, once to the water company and again to the vendor with the cart. Unpredictability is itself a cost, and it lands hardest on the households with the least room to absorb it.
The estate has streetlights. What it does not have is a way to report a dead one and know that anyone recorded it.
Most service failures in this ward are not failures of money. They are failures of record. Once a complaint has a reference number and a published deadline, ignoring it stops being free.
Commitments
Three commitments for this stop, drawn from Maji na Heshima (Water & Dignity) and Ward Iliyo Wazi (The Published Ward). Each one is written to be checked, not admired.
Press the water company for a rationing schedule by zone, published before the week it applies, and then hold it to what it published. A schedule you can plan around is worth more than a promise of more water.
Not a summary given verbally in a meeting. The report, tabled at the Assembly, put online, and readable by anyone who pays a bill.
Report a dead light, get a reference number and a date. The open list is published monthly, so the gap between reported and repaired is visible to everybody.
Your street
This page describes Section 9 as we understand it today. If we have missed something, or got something wrong, tell us. Corrections from residents carry more weight here than anything written in an office.
What we do with it
